In 2020, COVID changed the way businesses viewed remote work. Many companies that had never used a remote workforce for objective and subjective reasons were compelled to let their employees work from home to save their business operations. These new circumstances have empowered IT outsourcing, providing it with new opportunities. In this series of publications, we will review traditional outsourcing concerns and fears in the new business environment. We will use our experience, best practices, and industry standards to discuss and address these concerns. In our view, 2021 may open a window of opportunity for many companies to start using IT outsourcing and to resolve their long-standing business problems.
Many clients consider language and communication issues the main barriers to outsourcing. This concern is linked to two fears: a vendor’s ability to communicate in the client’s native language and the absence of face-to-face communication.Read full article